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The Elements of User Experience: User-Centered Design for the Web and Beyond (2nd Edition) (Voices That Matter), by Jesse James Garrett
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From the moment it was published almost ten years ago, Elements of User Experience became a vital reference for web and interaction designers the world over, and has come to define the core principles of the practice. Now, in this updated, expanded, and full-color new edition, Jesse James Garrett has refined his thinking about the Web, going beyond the desktop to include information that also applies to the sudden proliferation of mobile devices and applications.
Successful interaction design requires more than just creating clean code and sharp graphics. You must also fulfill your strategic objectives while meeting the needs of your users. Even the best content and the most sophisticated technology won't help you balance those goals without a cohesive, consistent user experience to support it.
With so many issues involved—usability, brand identity, information architecture, interaction design— creating the user experience can be overwhelmingly complex. This new edition of The Elements of User Experience cuts through that complexity with clear explanations and vivid illustrations that focus on ideas rather than tools or techniques. Garrett gives readers the big picture of user experience development, from strategy and requirements to information architecture and visual design.
- Sales Rank: #24350 in Books
- Brand: Garrett, Jesse James
- Model: 15376908
- Published on: 2010-12-26
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .60" w x 6.90" l, .79 pounds
- Binding: Paperback
- 192 pages
From the Back Cover
Most helpful customer reviews
121 of 129 people found the following review helpful.
Great Book; Misleading Title
By Gunnar Swanson
Like many negative Amazon reviews, some detractors of this book seem to object to the fact that it is this book and not something else. In this case they may not be entirely unfair. If you are looking for advanced techniques in web design you won't find them in Garrett's book. If, however, you are looking for a good framework for thinking about design strategy--for your own thinking, for explaining things to clients, or for students--you will find this book indispensable. It is short, sweet, and straightforward. Whether that's good news of bad is something each reader will need to decide.
Some complain that The Elements of User Experience does not go deeply enough into a range of user experience issues. This may partially be the fault of the author and the publisher. The value of this book goes well beyond web projects and the "user experience" world. Much of it applies to a variety of design projects. If I were to make a major objection to the book it is not that it is too shallow but that it is conceived of as too narrow.
Much of the audience that would find this book to be an important breakthrough would never pick up a book that crams the word "User" into the title twice then gets in two buzz words and says "Web." I don't think this is one of the most important books about user experience or user-centered design. It is, however, a great basic book on design strategy. I hope disappointed people rating it poorly for not being the book they hoped for will not detract from this book finding the wider audience it richly deserves.
66 of 70 people found the following review helpful.
Essential for your library!
By Dick Miller
"Ready...Fire...Aim!"
How many times have you been involved in a Web site design effort that seems to fit this approach? Sadly, we all have such experiences in our lives. This delightful little book provides user experience designers a conceptual model for producing Web sites. This allows for a process that is rigorous, logical, and easily communicated.
Jesse James Garrett defines the term "user experience" as "...how (a) product behaves and is used in the real world." He focuses this book on consideration of one particular kind of product: Web sites.
In the Introduction, the author describes this book as
"...not a how-to book, ...not a book about technology, ...(and) not a book of answers. Instead, this book is about asking the right questions.
"This book will tell you what you need to know before you go read those other books. If you need the big picture, if you need to understand the context for the decisions that user experience practitioners make, this book is for you."
I agree wholeheartedly. The role that this book can play in developing your skill as a user experience practitioner is analogous to the role of ground school for a fledgling airplane pilot. Before a prospective pilot gets behind the controls, ground school teaches the principles of flight, aircraft systems, and other basics that need to be understood before actually taking off. Similarly, this book provides a way of understanding user experience that helps you make informed decisions as you begin and continue the design of a user experience. Garrett suggests (and I agree) that the two primary audiences for the book are newcomers (such as an executive responsible for assembling a user experience team) and those who are more familiar with user experience design and need to communicate their methods and concerns to others in an understandable way.
In a subsection of the Introduction entitled "The Story Behind the Book," Garrett relates the tale of how the book came to be. It goes back to a three-dimensional diagram he developed in late 1999 and early 2000, that serves as a model for visualizing both the elements of user experience and their interrelationships. Garrett points out that there is a duality to Websites, which he describes in a note accompanying that diagram as follows:
"The Web was originally conceived as a hypertextual information space; but the development of increasingly sophisticated front- and back-end technologies has fostered its use as a remote software interface. This dual nature has led to much confusion, as user experience practitioners have attempted to adapt their terminology to cases beyond the scope of its original application."
Furthermore, the diagram provides a clear and consistent way to use the plethora of terms that have been used (and, in many cases, misused) to refer to aspects of user experience design. He includes such terms as User Needs, Site Objectives, Content Requirements, Functional Specifications, Information Architecture, Interaction Design, Information Design, Navigational Design, Interface Design, and Visual Design, shows them in the context of his model, and clarifies their underlying relationships. This diagram, which is available on the Web, was first published in March 2000 and, in the ensuing year, was downloaded more than 20,000 times. Garrett's Web site also includes other information useful to user experience designers.
A more detailed explanation of that diagram and how it can be used to understand the aspects and processes of intelligent user experience design form the core of the book. Garrett begins with a lucid and succinct explanation of what is meant by "user experience" and why it is important. He follows this with an introduction to the diagram and chapters on each of its five planes: Strategy, Scope, Structure, Skeleton, and Surface. He then ties it all together with a chapter that looks at how these understandings can be applied to the actual development of Web sites.
The book is very well written and executed. Diagrams are clear, terminology is used consistently, navigation aids and advance organizers are used to good advantage, and the book design is clean and visually appealing. Garrett's writing style makes approachable a highly complex subject, while still including all the essentials. The book includes a 13-page index, which is quite extensive for a volume of this length. This serves as a useful tool that allows you to dip into the information as needed once you have read it through. This slim volume is just the right length to be read in a single sitting, say, on a business flight.
I wish that this book and the diagram upon which it is based were available when I first attempted the design of user experiences. It could have saved me from false starts, sub-optimal choices, and other hard-won lessons, and would have made it much easier for me to communicate my ideas to my fellow team members and to the managers for whom I worked. "Better late than never" is an adage that applies here. I'm glad it is available now, and I expect to get my money's worth from it.
Get this book. Read it. Understand it. Apply it. You'll be a better user experience designer because of it.
0 of 0 people found the following review helpful.
Four Stars
By Joe Elizondo
it has its good point and a few that I am not so sure about.
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